FAQ

WHAT IS KHANSTYLE.COM? Khanstyle.com is an online shopping site specializing in premium, handmade men's footwear — including Peshawari chappals — along with leather accessories like wallets, massbah, hats, and caps, offered at attractive prices with genuine craftsmanship. CAN WE PURCHASE PRODUCTS FROM KHANSTYLE.COM IF WE ARE LIVING OUTSIDE THE UAE? Yes, why not. For that you need to contact our customer care beforehand to confirm whether our service is available in your area. If available, we'll also let you know the shipping rate. CAN WE ORDER BY PHONE? Yes. You can call our Customer Care number Tel: +971554305470 (Customer Care Timing: Saturday–Thursday, 11:00 AM – 10:00 PM UAE time). CAN WE ORDER BY WHATSAPP? Yes, you can send us a message on WhatsApp with a picture or the product code of the item you want, along with your name, number, and location. We will process your order. WHAT ARE THE DELIVERY/SHIPPING CHARGES? You can avail free shipping if your order value is 200 AED & above. A shipping charge of 15 AED is applicable to all orders under 200 AED. Shipping charges to some non-serviceable or other Gulf areas may vary irrespective of the order value. Kindly contact our Customer Service on +971554305470 for more details. DOES KHANSTYLE.COM USE A SECURE SERVER? Our website uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read by any external entity as it passes over the internet. This keeps others from seeing your personal information by scrambling it so that only your web browser and our website's server can decipher it. Also note that we do NOT store your credit/debit card information, for security reasons. ARE YOUR PRODUCTS REALLY HANDMADE? Yes. Our Peshawari chappals and leather goods are genuinely handcrafted, so slight natural variations in color, texture, or finish between pieces are normal and are a mark of authentic craftsmanship, not a defect. HOW DO I CHOOSE THE RIGHT SHOE SIZE? Please check our size guide on the product page before ordering. Since worn footwear cannot be returned, we recommend confirming your correct size using the size chart, or contacting our Customer Care for help before placing your order. WHAT IS A DISCOUNT VOUCHER AND HOW CAN I MAKE USE OF IT? A discount voucher is a certain percentage of waiver available on the total cost of a particular item or an order. A valid discount voucher code must be entered on the last page of the checkout process in order to avail and claim the discount. DO YOU SHARE MY PERSONAL INFORMATION? We only share your personal information with our authorized distributors. PROMOTIONAL OFFERS: If you have subscribed with Khanstyle.com to receive regular newsletters, publications, and special deal alerts, we will send you that information periodically. If you wish to stop receiving such information, please notify us by emailing: [email protected]